Cabjil FAQ — answers to all your questions, right here

No. Under Cabjil's policy, each individual may only hold one account. Opening multiple accounts is a violation of our rules, and if detected, all associated accounts may be suspended. If you have an issue with an existing account, please contact support.

KYC (Know Your Customer) is an identity verification process that confirms an account belongs to a real person. It is completed by submitting a photo of your national ID or passport. Without completing KYC, large withdrawal amounts will not be permitted.

An account may be suspended due to a security review, suspected rule violation, or incomplete KYC. In such cases, please contact us at [email protected] with full details. Our support team will review the matter as quickly as possible.

After logging in, go to the Deposit option on your dashboard. Choose your preferred payment method — mobile banking, e-wallet, or bank transfer — then enter the amount and required details. In most cases, deposits are credited to your account instantly.

Minimum deposit and withdrawal amounts may vary depending on the payment method. Check the Payment section in your account for the latest updates. Mobile banking limits are generally kept low to make it accessible for everyone.

Standard withdrawal requests are processed within 24 to 72 hours. Mobile banking and e-wallet withdrawals may be completed even faster. Having KYC verification in place before your first withdrawal will speed up the process.

After a payment is completed, it may take a few minutes for your balance to update. Try refreshing the page. If the issue persists, contact [email protected] with a screenshot or transaction reference number.

After creating a new account, the welcome bonus is automatically credited on your first deposit. The bonus amount and terms are listed on the Promotions page. Please read the wagering terms carefully before using any bonus.

A wagering requirement means you must place a specified amount in bets before withdrawing bonus funds. For example, a 30x wagering requirement on a BDT 100 bonus means you need to wager BDT 3,000 in total. Terms may vary for each bonus.

Yes, most bonuses come with an expiry date — typically between 7 and 30 days. Any unused bonus will be forfeited once it expires, so be sure to check the validity period when claiming.

Cabjil offers slots, Live Casino (Baccarat, Blackjack, Roulette), Sports Betting (including cricket and football), Virtual Sports, and much more. Visit the game lobby to browse the full list.

Yes, Cabjil is fully mobile-optimized. All games run smoothly on both Android and iOS devices through your browser — no app download needed. Just visit cabjil.net.

Yes, Cabjil's Live Casino features real, professionally trained dealers who run games via live video stream. It feels just like a real casino, from the comfort of your home.

If the connection drops, most games will pause automatically. Once you reconnect, you can continue from where you left off. For slots, results are determined by server logs, so there is no risk of losing funds due to disconnection.

Cabjil protects your personal information with SSL encryption. Your data is never sold or shared with third parties. Read our Privacy Policy for full details on how your data is used.

If unusual login activity or transactions are detected, Cabjil may automatically trigger a security check. An alert will be sent to your registered email or phone number. If you receive such a message, change your password immediately.

No. No Cabjil staff member or support agent will ever ask for your password, OTP, or payment PIN. If anyone requests this information, it is a scam. Report it immediately at [email protected].

In your account settings, you can set deposit limits, betting limits, and session time limits. These controls help you play within your means. Responsible gaming is our top priority.

Self-exclusion lets you temporarily close your account for a set period — options range from 7 days to longer-term exclusions. Contact our support team to get started; we're here to help, no questions asked.

Gaming addiction is a serious issue. Visit Cabjil's Responsible Gaming page for helpful resources and guidance. If you or someone you know is struggling, don't wait — take action now.